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Terms of Service

Design Rights?

All designs are subject to copyright & remain the property of Maker. The use of our work to submit to other companies for the process of alternative tenders will be treated as theft unless design fees have been agreed & paid. We supply provisional design proposals & costs as part of the tender process up to 5 hours of studio time. Additional design development costs will be included in the fixed project quote but alterations to signed off designs, after deposits have been taken, are subject to additional design charges.

Estimates & Quotations?

Estimates are a guideline to give clients an idea of a budget based on specifications subject to change.  Quotations are a fixed costing based on a specific design & specification. All prices are valid for 60 days.

Payments?

For projects with budgets under £5000.00 a 50% deposit is required for all bespoke commissions before manufacturing can begin. Outstanding payments must be made in full on successful completion unless agreed in advance. For larger projects over £5000.00 we ask for stage payments of 40% deposit, 40% before installation & 20% on successful completion. Bespoke requests for advertised products or ranges will be considered but prices may change to those advertised.  Large or expensive items such as made to measure furniture will be subject to a one week processing period and after this, deposits are non refundable as the manufacturing process will have been started.

Terms of Service?

We endeavour to provide our clients & customers with exceptional service.  This service is governed by these terms & conditions & in unusual circumstances or events, we reserve the right to withdraw these services. Where deposits have been paid or goods paid for, we will refund you in full if we cancel the project.

Methods of Payment?

We accept bank to bank transfers & electronic online payments via PayPal. You can pay with your credit card through the PayPal site whether or not you have an account; it’s easy to set up. No Cheque payments are accepted. Goods are not dispatched until payments are fully transferred. Items paid by PayPal will not be shipped until PayPal clears funds – this usually this takes 5 days.

Delivery times?

All items will be dispatched via Royal Mail (larger objects subject to special arrangements). When we have an item in stock goods will be shipped within 3 business days of order. In unforeseen circumstances you will be notified . Confirmation of dispatch will be emailed along with estimated delivery dates.

Return/Refund Policy?

We offer a full refund/return policy. No quibbles. If you’re not happy, we’re not happy.
Shipping costs are negotiable depending on sizes.

Marketing?

We will take great care to preserve the privacy of clients but we reserve the right to use images of our work in private & public spaces for marketing purposes.

Ship overseas?

We ship overseas and p&p is applied to each product as appropriate. Packages can be insured, tracked & shipped at additional cost by prior arrangement.

Security?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits.

Cookies?

This website uses cookies to improve your experience. We’ll assume you’re ok with this, but you can opt-out if you wish by deleting cookies within your browser. The cookies we use are for Google Analytics and third-party cookies from Facebook and Twitter (if you like or tweet about this site).

Guarantees?

We offer a 10 year guarantee on our work & the manufacturers guarantee on third party items (hinges, drawer runners, Worktops etc..)  Specifically, if our work fails within a period of 2 years, will we replace new for old.  After 2 years we will make good & repair as necessary up to a period of 10 years. This does not include accidental damage and normal wear & tear.    We offer this guarantee on the understanding that the work has been appropriately maintained and no guarantees are applicable to items or services supplied free of charge.

Wholesale Enquiries?

We welcome trade enquiries from retailers & businesses looking to stock our products. Unfortunately we cannot not offer ‘sale or return’ and a 50% deposit is required on all orders with balances due on delivery. All trade partners must clearly credit Maker as designers & makers of the work both online and in store.

Disclaimer

While every effort has been made to accurately depict all items available and apply strict quality controls, the work’s status as craft object means they are sometimes different. These are desirable qualities and evidence of the artisan methods involved. However, if you require perfection and uniformity, our work may not be your thing. Prints may differ in colour from those on your monitor.

The website contains links to third party websites. If you decide to visit any third party site, you do so at your own risk. We are not responsible for the content, accuracy or opinions expressed in such websites. Links do not imply that this Website is/are affiliated or associated to such sites. Third party content may appear on these websites or may be accessible via links from these websites. We are not responsible for and assume no liability for such content.