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Terms of Service

Designs & Design Rights?

All designs are subject to copyright & remain the property of Maker.  Copying our designs or the use of our work to submit to other companies for the process of alternative tenders will be treated as theft unless design fees have been agreed & paid. We supply provisional design proposals & costs as part of the tender process up to 5 hours of studio time. Additional design development costs will be included in the fixed project quote but alterations to signed off designs, after deposits have been taken, are subject to additional design charges.

Estimates & Quotations?

Estimates are a guideline to give clients an idea of a budget based on specifications subject to change.  Quotations are a fixed costing based on a specific design & specification. All prices are valid for 30 days.


Projects with budgets under £5000.00 a 60% deposit is required for all bespoke commissions before manufacturing can begin. The final 40% is due on completion. For larger projects over £5000.00 we ask for stage payments of 60% deposit, 30% before installation & 10% on successful completion. Bespoke requests for advertised products or ranges will be considered but prices may change to those advertised.  Large or expensive items such as made to measure furniture will be subject to a one week processing period and after this, deposits are non refundable as the manufacturing process will have been started.  Delays to final payments will be subject to interest payments – terms are 7 days from the date of invoice and interest will be applied at 5% of the outstanding balance and accrued daily.

Terms of Service?

We endeavour to provide our clients & customers with exceptional service.  This service is governed by these terms & conditions & in unusual circumstances or events, we reserve the right to withdraw these services. Where deposits have been paid or goods paid for, we will refund you in full if we cancel the project.

Methods of Payment?

We accept bank to bank transfers & electronic online payments via PayPa and Swipe.You can pay with your credit card through the PayPal site whether or not you have an account; it’s easy to set up. No Cheque payments are accepted. Goods are not dispatched until payments are fully transferred. Items paid by PayPal will not be shipped until PayPal clears funds – this can take 5 days.


We will take great care to preserve the privacy of clients but we reserve the right to use images of our work in private & public spaces for marketing purposes.


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We offer a 5 year guarantee on our work & the manufacturers guarantee on third party items (hinges, drawer runners, Worktops etc..)  Specifically, if our work fails within a period of 1 year, will we replace new for old.  After 1 year we will make good & repair as necessary up to a period of 5 years. This does not include accidental damage and normal wear & tea. We offer this guarantee on the understanding that the work has been appropriately maintained and no guarantees are applicable to items or services supplied free of charge.   We reserve the right to cancel or withhold our guarantee in the event of a dispute or non payment for services or goods supplied in good faith. This does not affect your statutory rights.

Project Delays?

In the event of a project being significantly delayed impacting the production schedule, we will arrange for your project to be placed in professional storage and insured.  You will be liable for all costs associated with storage including movement, vehicle hire & insurance costs.  We will endeavour to keep these costs to a minimum.  For the absence of doubt, a significant delay is 4 weeks or more.

Wholesale Enquiries?

We welcome trade enquiries from retailers & businesses looking to stock our design. All trade partners must clearly credit Maker as designers & makers of the work both online and in store.


While every effort has been made to accurately depict all items available and apply strict quality controls, the work’s status as craft object means they are sometimes different. These are desirable qualities and evidence of the artisan methods involved. However, if you require perfection and uniformity, our work may not be your thing.

The website contains links to third party websites. If you decide to visit any third party site, you do so at your own risk. We are not responsible for the content, accuracy or opinions expressed in such websites. Links do not imply that this Website is/are affiliated or associated to such sites. Third party content may appear on these websites or may be accessible via links from these websites. We are not responsible for and assume no liability for such content.